Summary

Nischal Karki

IT Support Engineer | Systems Administrator

Sydney, Australia | 0452 324 524 | nischalkarki00@gmail.com | www.linkedin.com/in/nischalkarkee

PROFESSIONAL SUMMARY

Systems Administrator and IT Support Engineer with 3.5+ years of experience supporting enterprise

environments in banking and healthcare. Experienced in identity and access management, endpoint

administration, and infrastructure support across multi-site environments at HSBC and Siemens Healthineers.

Strong hands-on expertise in Entra ID, Microsoft Intune, Microsoft 365, and PKI security. Azure (AZ-900) and

ISC2 CC certified with Bachelor of IT.

SKILLS

Systems Administration: Active Directory, Azure AD (Entra ID), Group Policy, User & Access Management,

Asset Management

Endpoint & MDM: Microsoft Intune, SCCM, Blackberry UEM, Conditional Access, MFA, Windows 11

Deployment, Device Compliance

ITSM: ServiceNow, Jira, Confluence, Incident Management, Change Management, Knowledge Base Authoring

Infrastructure: Networking, VPN, Firewall, Audio-Visual (AV) Systems, Printers, PKI/Security Tokens, RSA

Cloud & M365: Microsoft Azure, SharePoint Online, Exchange Online, Microsoft Defender

EXPERIENCE

Siemens Healthineers Sydney, NSW

IT Support Engineer October 2025 – Present

• Administer systems and provide L2 technical support for 1,000+ users across Australia and New

Zealand, resolving 30–40 tickets weekly with >95% SLA.

• Manage Active Directory, Entra ID, and Microsoft Intune, administering user accounts, access

permissions, MFA, and group memberships with endpoint compliance across Windows, macOS, iOS,

and Android.

• Provide IT support to AU/NZ country leadership, maintain Microsoft Teams Rooms, and coordinate

with global Siemens IT teams for cross-timezone incident escalation and project rollouts.

• Manage end-to-end device lifecycle for desktops, laptops, iPads, and iPhones – covering procurement,

imaging, deployment, and certified recycling.

• Deliver onboarding and offboarding – provisioning system access, configuring devices, and recovering

assets in coordination with HR.

• Administer PKI security infrastructure and external partner access via the enterprise identity portal,

including certificate management, re-keying, PIN resets, MFA, and access expiry issues.

• Author and maintain internal Knowledge Base articles to improve first-call resolution across the

support team.

HSBC Bank Australia Sydney, NSW

Delivery and Support Engineer November 2024 – October 2025

• Delivered L2 support for 2,000+ users across 20+ HSBC branches, resolving 40–60 tickets weekly

with >95% SLA, including dealing room and branch banking environments.• Provided VIP and executive-level IT support to senior HSBC stakeholders, resolving priority incidents

same-day with zero escalations across desktops, mobiles, and boardroom AV.

• Managed meeting rooms and boardroom AV – Cisco Webex, Polycom, and Zoom Rooms – ensuring

uninterrupted video conferencing for executive meetings and client engagements.

• Administered RSA hard and soft tokens for traders, executives, and remote users, including

provisioning, re-issue, and resolving authentication failures.

• Coordinated vendor escalations for hardware failures and complex technical issues, liaising with HP,

Lenovo, and third-party engineering teams to drive incidents through to resolution.

• Participated in quarterly Disaster Recovery testing and Business Continuity Management drills –

validating failover kit, IP phones, and recovery procedures across critical sites.

IT Systems Administrator November 2022 – November 2024

• Administered HP systems, print devices, and end-user infrastructure across 20+ HSBC business areas –

diagnosing hardware faults, troubleshooting configuration issues, and resolving incidents within SLA

targets.

• Delivered hardware refresh projects across Sydney HSBC branches – coordinating logistics, imaging,

and bulk laptop and desktop replacements with minimal user disruption.

• Conducted on-site branch visits across Sydney to deliver hands-on technical support, complete asset

audits, and resolve issues that could not be handled remotely.

• Maintained internal Knowledge Base articles and runbooks, reducing repeat tickets and supporting

team enablement.

• Audited and corrected asset data across sites – IP addressing, serial numbers, inventory records –

supporting regulatory and internal audit requirements.

TAFE NSW Sydney, NSW

IT Support Engineer July 2022 – October 2022

• Configured and deployed 200+ laptops, desktops, and peripherals as part of a team supporting a

campus-wide IT refresh over 3 months.

• Resolved hardware, software, and networking issues for staff across multiple departments.

EDUCATION

Victoria University Sydney, NSW

Bachelor of Information Technology January 2022

CERTIFICATIONS

• Microsoft Azure Fundamentals (AZ-900) – Completed 2026

• ISC2 Certified in Cybersecurity (CC) – Completed 2024

• Google IT Support Professional – Completed 2

Education

2019/2022 Bachelor of Information Technology at Victoria University

SKills