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Summary
IT and business systems professional with 5+ years’ experience across HCM implementation, business/systems analysis and technical support, delivering enterprise Workforce Management implementations across the UK and Ireland. Known for staying calm and solutions-focused under pressure during high-stakes go-live phases, and for building trusted relationships with senior stakeholders across Payroll, Finance, Benefits and Labour Relations. MBA-qualified in Project Management, with a genuine track record of coaching junior consultants toward formal team leadership.
VISA & WORK RIGHTS — Skills assessed suitable by the Australian Computer Society (ANZSCO 261111, 261112, 263212). Requires employer sponsorship (Subclass 482) or awaiting own skilled visa grant. Notice period: 3 months, running alongside visa processing timeline — available to commence once both are confirmed.
Education
- 2023-09-01 to 2026-06-30 MBA with Specialisation in Project Management at Open University of Mauritius
- 2017-03-01 to 2020-02-18 BSc (Hons) Computer Science with Network Security at University of Technology, Mauritius (UTM)
SKills
Experience
- 2022-04-04 Senior Services Consultant at Dayforce
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• Delivered 35+ end-to-end HCM implementation projects for enterprise clients across the UK and Ireland.
• Lead discovery and fit-gap analysis with enterprise clients to translate business requirements into Dayforce HCM/WFM configuration.
• Configure and support Core HR, Workforce Management, scheduling, time & attendance and payroll interface processes.
• Provide hands-on support for first live payroll runs, ensuring accuracy and completeness.
• Deliver client and internal training, and coach new team members on system configuration and delivery methodology.
• Independently resolve complex project issues during cutover and go-live phases, escalating where required.
• Built strong working relationships with stakeholders across Payroll, Finance, Benefits and Labour Relations.
• Conducted client interviews and formal needs/gap-fit analyses to scope and design tailored system solutions.
• Processed pre-input reports, ran interfaces and managed time & attendance imports.
• Authored functional documentation, test scenarios and troubleshooting guides for clients and internal teams.
• Used Jira and Confluence for project task tracking and configuration documentation, and Microsoft Visio for business process mapping.
• Design and execute User Acceptance Testing (UAT) to validate implementation success against business and compliance requirements. - 2022-03-31 to 2022-03-31 Application Support Analyst at SDWORX
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• Provided advanced troubleshooting and support for enterprise applications, resolving complex issues.
• Collaborated with onshore/offshore teams to diagnose and resolve application-related problems.
• Analysed support incidents and enhancement requests to identify recurring issues and long-term fixes.
• Created and maintained technical documentation, including configurations and support procedures.
• Served as subject matter expert, mentoring junior support analysts.
• Delivered development, testing and support services to international clients on enterprise applications.
• Took ownership of assigned incidents/tickets, ensuring responsive and timely resolution.
• Analysed, prioritised and followed up on incidents and change requests.
