Summary

Professional Summary
IT Support Engineer with 3+ years of experience providing onsite and remote technical support across enterprise and retail environments. Experienced in diagnosing and resolving hardware, software, network and endpoint issues while supporting internal users and maintaining reliable IT operations. Skilled in Microsoft 365, Active Directory, Entra ID, Intune, Windows environments, ITSM, device deployment, incident management and user support.

Core Skills
IT Support & Technical Support
Desktop Support
Hardware & Software Troubleshooting
Microsoft 365 Administration
Active Directory & Entra ID
Microsoft Intune & Endpoint Management
Windows 10/11 Support
Remote Desktop & Remote User Support
User Account & Access Management
ITSM & Incident Management
Device Imaging & Deployment
IT Asset Management
DNS, DHCP & VPN Troubleshooting
Network Connectivity Support
Cybersecurity & MFA Support
BitLocker & Endpoint Security
Customer Service & End User Support
Experience
IT Support Engineer

Provide Level 1 and Level 2 onsite and remote IT support for enterprise users across multiple locations. Troubleshoot hardware, software, operating system, network and connectivity issues to restore user productivity efficiently. Support Microsoft 365, Active Directory, Entra ID and Intune for user account administration, device management and endpoint configuration. Deploy, image and configure laptops and desktop devices while maintaining IT asset records. Resolve incidents through ITSM processes, provide technical assistance to end users and assist with cybersecurity practices including MFA, BitLocker and secure endpoint support.

Education

2023-2024 Master’s of Information Technology (cybersecurity) at SISTC

2019-2021 Bacherlors of Information Technology at Kent institute Australia

SKills