Log In
Register
Summary
PROFESSIONAL PROFILE
Sydney-based IT professional with extensive experience across IT systems, business analysis, application support, ICT infrastructure and regulated enterprise environments. My background combines technology, business and finance, with hands-on experience in requirements gathering, systems analysis, process improvement, UAT, SQL, Power BI, Microsoft Power Platform, vendor and contract management, ICT procurement, telephony and end-user support.
I spent more than a decade with Fundação HEMOMINAS, a major Brazilian public healthcare organisation, progressing through business operations and technology-focused responsibilities. My IT experience includes supporting enterprise and healthcare systems, analysing business requirements, coordinating vendors, managing technology contracts and software licences, preparing technical procurement documentation, supporting system migrations and integrations, conducting testing and homologation, troubleshooting applications and infrastructure, and supporting users and operational teams.
I have experience with SQL Developer for data investigation and validation, Power BI for reporting and business intelligence, Microsoft Power Platform, enterprise applications, ICT infrastructure and IP telephony. I also participated in the migration from analogue PABX to IP telephony and supported specialised healthcare technology and system interfaces.
Earlier in my career, I worked in banking as a Credit Analyst with Banco Alfa and in customer support with Caixa Econômica Federal. This financial background, combined with qualifications in Information Systems, Economics and Financial Management, gives me a strong understanding of both technology and business requirements.
I am currently based in Sydney and seeking a long-term opportunity where I can contribute across IT Systems, Business Analysis, Application Support, ICT Support or related technology functions. I am open to suitable employer-sponsored opportunities, including the Skills in Demand (subclass 482) pathway.
Education
- 2020/2024 Bachelor of Information Systems at Pontifícia Universidade Católica de Minas Gerais – PUC Minas
-
Completed 2024
Served as class representative throughout the degree, acting as a liaison between students, course coordination and academic staff. This strengthened my communication, stakeholder management and problem-solving skills.
Final project focused on Business Intelligence applied to blood donation management. I developed a Power BI dashboard to monitor campaign indicators for Fundação HEMOMINAS and later provided access to the organisation for practical use and evaluation.
- 2002/2010 Bachelor of Economics at Pontifícia Universidade Católica de Minas Gerais – PUC Minas
-
Completed 2010
Undergraduate thesis: “Population Ageing and Its Impacts on Public Healthcare and Social Security.”
The research examined demographic change and its long-term economic and social impacts, with particular focus on healthcare expenditure, public policy and pension systems.
- 2012/2014 Postgraduate Qualification in Financial Management at Pontifícia Universidade Católica de Minas Gerais – PUC Minas
-
Completed 2014
Postgraduate Qualification in Financial Management – PUC Minas
Final article: “Using Baumol and Miller-Orr Models in Cash Management for Micro and Small Enterprises.”
The study analysed practical cash management strategies for small businesses, applying financial models to support liquidity management, working capital control and better financial decision-making.
SKills
Experience
- 2023-10-24 to 2025-05-07 IT Systems & Applications Analyst at Fundação HEMOMINAS – Government of Minas Gerais
-
Supported enterprise and healthcare information systems in a highly regulated environment, acting as a liaison between business users, technical teams, management and external vendors. Gathered and analysed requirements, supported system migrations and integrations, performed UAT, homologation and functional validation, and investigated data using SQL Developer. Prepared ICT technical procurement documentation, including ETP and Terms of Reference, and supported technology contract, supplier and software licence management. Contributed to process improvement, Power BI initiatives and Microsoft Power Platform activities. Supported enterprise and specialised blood-bank systems and interfaces, including Hemote Plus, DonationMaster and related healthcare technologies.
- 2024-06-27 to 2025-05-07 ICT Infrastructure, Telephony & Support Analyst at Fundação HEMOMINAS – Government of Minas Gerais
-
Provided ICT infrastructure and technical support across hardware, software, peripherals, telephony and end-user environments. Troubleshot incidents and service requests and coordinated resolution with internal teams and external vendors. Participated in the migration from analogue PABX to IP telephony in November–December 2024, supporting implementation, transition, supplier coordination and operational continuity. Prepared and analysed telecommunications information covering STFC, LDN, LDI and mobile services. Supported specialised healthcare technology and equipment interfaces, including Fresenius/CompoGuard environments, ICT assets and technology used in external blood collection operations.
- 2011-12-12 to 2023-10-23 Business Operations, Quality & Administrative Professional at Fundação HEMOMINAS – Government of Minas Gerais
-
Worked across multiple business functions within a major public healthcare organisation, including Human Resources, Education and Training, Quality, Asset Management and Environmental Management. Supported cross-functional processes, documentation, employee training and distance-learning activities, asset and inventory management, compliance and continuous improvement. Participated in internal quality audits and worked closely with different departments and stakeholders to identify issues and improve processes. Also held environmental management responsibilities, including chairing the Environmental Nucleus at the Belo Horizonte unit. This multidisciplinary experience developed strong skills in stakeholder management, process analysis, governance, documentation and organisational improvement, which later supported my transition into IT and systems roles.
- 2010-08-09 to 2011-02-23 Credit Analyst at Banco Alfa
-
Analysed credit applications, customer financial information and supporting documentation to assess credit risk, repayment capacity and overall creditworthiness. Applied financial and economic analysis to support credit decisions while following internal policies, risk controls and confidentiality requirements. Developed strong analytical, financial assessment and decision-making skills in a professional banking environment.
- 2008-11-10 to 2010-06-30 Customer Support Intern – Banking at Caixa Econômica Federal
-
Provided telephone-based customer support within one of Brazil’s largest financial institutions, responding to enquiries and assisting customers with banking products, services and processes. Developed strong communication, customer service and problem-solving skills while gaining practical experience in financial services and structured banking operations.
