Ø  Systems: Windows 10/11, Windows Server 2016/2019, SCCM, Mobile, laptop/Intune

Ø  Hardware and Network: Installation, Upgrading, Assembly, Configuration and Maintenance, accessories, software and more.

Ø  Cloud Technologies: Active Directory (AD), MS Azure, SharePoint, MS 365 and more.

Ø  Networking: DHCP, DNS, TCP/IP, Router, Switches

Ø  Ticketing: Comply with customer calls, resolve issues, Escalate, ITIL, ServiceNow (Snow)