Dedicated and technically skilled ICT Support Professional with over 5 years of experience providing Level 1 and Level 2 technical support, application troubleshooting, systems administration and incident management across enterprise environments.

Experienced in managing business-critical applications, diagnosing complex technical issues, administering user accounts and access permissions, and supporting cloud-based infrastructure. Strong technical proficiency in Microsoft Azure, Active Directory, SQL Server, PostgreSQL, REST APIs, Windows environments and IT service management tools.

Demonstrated ability to work collaboratively with internal stakeholders, development teams and external vendors to investigate incidents, perform root cause analysis, implement solutions and improve overall system reliability.

Holds a Bachelor of Information and Communication Technology specialising in Cyber Security and Networking from Western Sydney University.