PROFESSIONAL SUMMARY

Business Analyst with experience across technology, managed services, and consulting environments. At Disability Australia Group, delivers end-to-end BA activities including requirements elicitation, BRDs, user stories, and stakeholder workshops across concurrent workstreams. Previously at iSoft Group, documented ICT support workflows and produced SLA performance reports across multiple commercial client environments. At AusBiz Consulting, contributed market analysis and data-driven recommendations to senior consultants and clients. Holds a Bachelor of Information Technology with coursework in Business Analysis and strong skills in SQL, Power BI, and Python.

EXPERIENCE

Business Analyst                                                                                                                                                                                                          Sydney, NSW

Disability Australia Group                                                                                                                                                                             Sep. 2025 – Present

• Elicited and documented business and functional requirements through structured stakeholder engagement sessions, developing BRDs, user stories, and process maps across 3 concurrent workstreams reducing requirement ambiguity by ~30% and accelerating project sign-off timelines.
• Facilitated working sessions with cross-functional teams to validate requirements, define acceptance criteria, and align stakeholders on priorities for system and service enhancements.
• Analysed current-state service delivery processes, identified 10+ improvement opportunities, and maintained structured governance artefacts to support portfolio oversight.

ICT Support Analyst                                                                                                                                                                                                    Sydney, NSW

iSoft Group                                                                                                                                                                                                   May 2025 – Aug. 2025

• Documented current-state support workflows and identified process gaps across 5+ client environments, delivering structured recommendations that improved SLA compliance reporting turnaround by ~15%.
• Produced regular performance reports tracking SLA compliance, ticket resolution rates, and client satisfaction metrics, presenting findings to team leads to support resource planning decisions.

Data Analyst Intern                                                                                                                                                                                                     Sydney, NSW

AusBiz Consulting                                                                                                                                                                                       Feb. 2025 – Apr. 2025

• Contributed to end-to-end delivery of a consulting engagement by conducting structured requirements gathering, competitor analysis, and stakeholder reporting across global enterprise software markets.
• Developed repeatable reporting templates in Excel and Power BI, reducing manual reporting effort by ~35%, and translated complex data outputs into dashboards enabling data-backed decisions by senior consultants.

PROJECTS

Financial Market Performance Analysis | AusBiz Consulting Capstone                                                                                                              Mar. 2025

• Analysed multi-year revenue, pricing, and market share data across global enterprise software companies using Python and Excel; produced a structured insight report with Power BI visualisations and pricing strategy recommendations.

Movie Database Design & SQL Analysis | Victoria University                                                                                                                                 Aug. 2024

• Designed a fully normalised relational database and wrote complex SQL queries including joins, subqueries, stored procedures, views, and triggers to automate reporting and extract analytical insights.

SKILLS

Business Analysis: Requirements elicitation, BRDs, user stories, process mapping, gap analysis, acceptance criteria, traceability

Delivery Frameworks: Agile, Scrum, Waterfall, portfolio governance, artefact management, JIRA

Data & Reporting: SQL, Python (Pandas, NumPy), Power BI (DAX), Tableau, Excel (Advanced, VBA), ETL

Programming & Web: Java, C/C++, JavaScript, HTML/CSS, PowerShell/Bash

Cloud & Platforms: Azure, AWS, GCP, Microsoft 365, Jupyter Notebook, VS Code, Git

EDUCATION

Victoria University                                                                                                                                                                                                       Sydney, NSW

Bachelor of Information Technology                                                                                                                                                      Feb. 2022 – Dec. 2024

• Coursework: Business Analysis, Database Systems, Cloud Application Development, Data Analytics, Programming
• Awarded first-year Course Champion for outstanding academic performance

Education Centre of Australia                                                                                                                                                                                   Sydney, NSW

ACS Professional Year Program                                                                                                                                                              May 2025 – Mar. 2026

• Modules: Analytical problem-solving, project management, professional communication, and Australian workplace practices