GOVARDHANA RAO
Sydney, NSW | +61 405 833 708 | govbg29@gmail.com | LinkedIn: https://www.linkedin.com/in/govardhana-rao-169b96112/
Target Role: Senior Software Engineer | Java | Spring Boot| API | Microservices | AWS | MuleSoft | SRE | Automation | Service Management | Generative AI
Availability: Immediate | Work Rights: Full work rights | Contract: Open to day-rate contracts

PROFILE SUMMARY

Senior Software Engineer with 14 years’ experience across Java/Spring, microservices, and enterprise production operations in banking and healthcare environments. Specialises in incident/problem management, API reliability, and evidence-led troubleshooting across logs, monitoring platforms, and database layers.

Contract-ready and effective in regulated environments requiring on-call support, clear stakeholder updates, and disciplined change governance. Brings production-first thinking to stabilise platforms, improve observability, and support safe releases.

SKILLS SUMMARY

Delivery & Operations:

Design | Development |Service Management| Automation | Site reliability Engineering | Incident Management | Problem Management | Root Cause Analysis (RCA) | Major Incident Support (P1/P2) | On-call Support | Change & Release | CAB readiness | Runbooks/Knowledge Articles | Stakeholder Updates

Technical:

Java 8 | J2EE |Spring | Spring Boot | JPA | Hibernate |Microservices | REST APIs | Splunk (dashboards/alerts) | SQL Analysis & Reporting | AppDynamics | SOAP/XML/JSON | | ServiceNow | Remedy | MuleSoft | Apache CXF

EXPERIENCE

Senior Software Engineer (Contract) — Westpac Group| Sydney, NSW
Jul 2025 – Present

Working for payments, fraud, and merchant services as a senior software engineer.
Delivered technical support for all GTSP-WIB division successfully.
Provide production support for Java/Spring microservices and APIs, handling P1 (3/month), P2 (2–3/month), P3 (15/month) within SLA-driven operations.
Build and maintain 10 Splunk dashboards for API and service health (latency, throughput, error rates, traffic anomalies), improving operational visibility and triage consistency.
Create and tune 10 Splunk alerts (last 6 months), improving time-to-detect by ~80% and consistently meeting the 1-hour P3 detection SLA.
Lead structured RCA across distributed services using logs, AppDynamics, CloudWatch, and SQL evidence, delivering 50% MTTR improvement across key incident categories.
Reduce repeat incidents by 40–50% through problem records, known error patterns, evidence packs, and fix validation with engineering/platform teams.
Produce SQL-based reporting for daily ops, customer impacts, SLA/reconciliation, performance, and ad-hoc investigations (including payment “stuck vs completed” analysis).
Operate within governed change processes using ServiceNow (current) and Remedy (previous), completing pre/post checks and post-release service health verification.
Senior Software Engineer (Contract) — Westpac Group| Sydney, NSW
Aug 2022 – Jun 2025

Worked in Private wealth area as a senior software engineer.
Delivered technical support for all Private wealth applications in Business, Wealth and enterprise division successfully.
Supported private wealth train releases and production troubleshooting, improving release stability through disciplined change execution and post-deploy verification.
Senior Software Engineer (Contract) — Westpac Group| Sydney, NSW
Oct 2019 – Jul 2022

Worked in Business Lending area as a senior software engineer.
Delivered technical support for all Lending application in Business and Wealth division successfully.
Supported lending train releases and production troubleshooting, improving release stability through disciplined change execution and post-deploy verification.
Senior Software Engineer / Integration Specialist (Contract) — HCF Australia | Sydney, NSW
Nov 2018 – Oct 2019

Delivered MuleSoft-based integration APIs supporting legacy platform services (Oscar system), database integrations, and SOAP services with secure access patterns (including Okta).
Supported integration releases and production troubleshooting, improving release stability through disciplined change execution and post-deploy verification.
Senior Software Engineer / Senior API Developer (Contract) — DaVita Kidney Care
Feb 2018 – Oct 2018

Developed and supported APIs in a microservices environment, resolving defects and improving service stability across releases.
Analysed logs and database behaviour to isolate root causes, reducing recurring API errors and improving operational reliability.
Senior Java Developer (Contract) — McKesson Pharmacy Systems
Nov 2015 – Jan 2018

Built backend services using Java and Spring frameworks, delivering enhancements and defect fixes across enterprise applications.
Improved maintainability through refactoring and standardised error handling, reducing production defects and support overhead.
Software Engineer (Contract) — Tata Teleservices Limited
Mar 2013 – Oct 2015

Built backend services using Java, J2EE, EJB, and Hibernate frameworks, delivering enhancements enterprise applications.
Improved maintainability through refactoring and standardised delivery for new requirements.
EDUCATION CERTIFICATIONS & TRAINING

Certified Java Developer from TCS.
MuleSoft Certified Developer (previously certified; confirm current status/date)
IBM DB2 (confirm) | MongoDB (confirm)