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Summary

IT professional with 5+ years of experience in application support, systems analysis, and cross-functional delivery across enterprise environments. Proven ability to troubleshoot complex system issues, translate business and operational requirements into technical solutions, and support end-to-end application lifecycles, including testing, validation, and documentation. Experienced in working across IT and operational teams, managing vendor relationships, and driving continuous improvement in application performance. Comfortable operating in ambiguous environments and adapting quickly to new platforms and domain contexts.

Positive ACS skills assessment in Business Analyst(261111) and Systems Analyst(261112).

SKills

Agile/ScrumBPMN 2.0Change ManagementConfluenceDefect trackingfunctional specsjiraPower Automatepower biPowerAppsRequirements documentation (BRDsSharepointsqlSystem configuration and validationTableauUAT planning & executionuser stories)vendor managementWaterfall
Data Science & Analytics

Experience

2024-04-01 to 2026-05-01 Business Analyst at Samsung Australia
2022-08-01 to 2024-01-31 Data Analyst at NBN Australia