PROFILE

Industrial Engineer with experience in quality systems, risk support, document control and continuous improvement. Experienced in maintaining Quality Management System documentation, supporting internal audits and corrective actions, analysing performance data and coordinating document approvals and version control. Highly organised and detail-oriented, with strong analytical and stakeholder communication skills and a systematic approach to quality and process improvement.

KEY SKILLS

• Quality & Compliance Support.

• Risk Management & Continuous Improvement.

• Document Control, Records & Version Management.

• Quality Management Systems (QMS) & ISO 9001.

• Data Analysis, Excel & Power Query.

EXPERIENCE

Process & Reporting Analyst Volunteer, Sacred Heart Mission, Australia (10/2025 – 05/2026)

• Contributed to the development of an Application Management Framework, designing and standardising process maps, workflow documentation, templates and tracking registers to strengthen governance, document control and operational consistency.

• Collaborated with the Application Manager to analyse and map business processes using BPMN and Microsoft Visio, identifying workflow gaps and improvement opportunities and supporting the development of more consistent operational processes.

• Worked closely with the Program Manager to gather reporting requirements and develop Excel and Power Query solutions for program performance monitoring and decision-making.

• Streamlined reporting processes by identifying inefficiencies and reducing manual data handling, improving data accuracy and consistency.

Achievements:

• Established a standardised process documentation approach from the ground up, designing consistent templates and defining clear process boundaries to reduce duplicated information and improve consistency across the Application Management Framework.

• Helped establish TICSPOT Pulse and Program Performance Reporting, developing reporting solutions from the ground up that enabled the Supportive Housing team to monitor program performance more consistently.

Process Improvement & Quality Analyst, SERVEX, Peru (02/2022 – 04/2023)

• Maintained and updated Quality Management System (QMS) documentation as part of ISO 9001 re-certification, working with process owners to update processes, procedures and organisational documentation, while coordinating approvals, document control, version control and change communication.

• Participated in quality and compliance activities, including internal audits, corrective action follow-up, controlled documentation reviews and maintenance of management system records and applicable requirements, helping identify gaps and maintain compliance.

• Conducted process and performance analysis using job shadowing, time studies and KPI evaluation to identify inefficiencies and opportunities for operational improvement.

• Facilitated the implementation of updated operational procedures by training supervisors and managers, monitoring adoption and gathering frontline feedback to identify further improvement opportunities.

• Prepared meeting minutes for meetings with process owners, documenting agreed changes, decisions and actions, coordinating approval and distributing final minutes to relevant stakeholders for follow-up.

Achievements:

• Improved operational efficiency through time-study and process analysis, contributing to the redesign of supervisors’ work allocation and reducing administrative activities from approximately 60% to 20%, allowing greater focus on team supervision, coaching and performance management.

• Improved adherence to operational performance methodologies by identifying gaps in how KPI-based feedback sessions were being conducted and developing a structured guide to help supervisors apply the established methodology more consistently.

Customer Experience and Sales Advisor, Falabella Bank, Peru (01/2018 – 02/2022)

• Selected for a 3-month Operational Risk Analyst development program, supporting risk assessment workshops, stakeholder engagement, risk mitigation planning and operational risk reporting across business units.

• Processed customer credit applications by collecting and reviewing supporting documentation for completeness and accuracy before submission for system evaluation, ensuring compliance with internal policies.

• Suggested practical improvements to credit application processes based on operational experience, contributing to more efficient workflows and reduced processing times.

• Consistently exceeded performance targets, earning National Best Seller (Zone 4) and Productivity awards (2018, 2019, 2020), and was selected to train and mentor colleagues through on-the-job coaching.

EDUCATION

• Advanced Diploma in Program Management (05/2023 – 06/2025)

Greenwich College, Australia

• Diploma in Process and Quality Management (06/2019 – 03/2020)

ESAN University, Peru

Relevant coursework:

– Lean Continuous Improvement.

– Six Sigma Quality.

– Process Analysis & Workflow Optimisation.

– KPI & Performance Indicators.

– ISO 9001 Quality Systems.

– Process Mapping & Flowchart Analysis.

– Theory of Constraints (TOC).

• Bachelor’s Degree in Industrial Engineering (03/2013 – 12/2018)

San Pablo Catholic University, Peru (Qualification assessed by Engineers Australia)